Charged for Free Trial

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Visitor

Charged for Free Trial

I signed up for a free trial, the bill clearly said $0 would be charged, yet $20 got deducted from my bank account. I've been trying to call customer support but the numbers don't work/no one picks up.

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Re: Charged for Free Trial

Hello @user648119 ,

 

I went ahead and submitted a ticket to Billing. They'll be reaching out to one of your account's primary contact methods when they have an update.


William D
Community & Social Media Support

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3 REPLIES 3
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Moderator

Re: Charged for Free Trial

Hello @user648119 ,

 

Looking into your account, our system is only showing an invoice and "effective transaction" for $0. If you'd like we can submit a case to Billing for them to call you back. Depending on the size of their queue, it may take a bit longer than the standard 1-2 business days to respond. Please have your card number and/or the transaction ID available at the time so they can look it up in our system securely over the phone.

 

Additionally, would you be able to provide what numbers of ours you've tried calling, and what message you receive while trying to call them?


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Highlighted
Visitor

Re: Charged for Free Trial

Thanks! Please let me know how I can submit a case to Billing. The number i've been trying to call is +1 781-472-8120 (international); it didn't give any message, just no answer at all.

Highlighted
Moderator

Re: Charged for Free Trial

Hello @user648119 ,

 

I went ahead and submitted a ticket to Billing. They'll be reaching out to one of your account's primary contact methods when they have an update.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

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