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Charged twice

Occasional Visitor

Charged twice

Abd why are we charged for bounces. Why are they not removed?

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Re: Charged twice

Hello @jims608,


Thank you for reaching out to the Community! I apologize that we can not be of more assistance with billing questions. For security reasons, please give our Billing team a call so they can assist you with your charge inquiry. 


We do not automatically remove your bounces because we would like to give our customers the freedom and choice to keep the bounced email addresses in their account. A lot of customers like to check with the person who owns the bounced email address to make sure something isn't temporarily wrong before completely removing them. You are charged for bounces because they are still considered active contacts. Thankfully, our system has an extremely easy way for you to delete these bounces if you do not want to keep them anymore. Please click on our article for helpful steps on how to do that! Thanks. 

Zoe H.
Community & Social Media Support

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