Chat reps ineffective and dishonest


Chat reps ineffective and dishonest

Chat reps are ineffective and dishonest. Promised follow ups never occur. They don't bother to understand the problems and are powerless to do anything anyway. Time for a new service??


Hi @user59424 


I apologize for the experience you’ve had with our Chat Support! I can understand the importance of receiving help through the most convenient way possible. With that said, I would be happy to help here in the Community. I even have taken a look at your most recent chat. Are you still in need of assistance with your email campaigns? You mentioned there being a delay on a sent campaign. What is the name of the campaign that contacts did not receive at the expected time? What time was the email sent? 


You also mentioned not receiving the follow-up that was promised. However I can see this Chat agent sent a follow-up email on July 10th at 1:59PM. Have you received this email?

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Do you think it is appropriate to discuss the details of my account in this open forum?


Hint - the answer is No.


I'm beyond the point of wanting to discuss the details of these incidents at all, much less in an open forum like this. I've learned the hard way, wasting way too much time in chat that the reps are incompetent and ineffective and tend to be dishonest as well.


You asked for feedback - I provided it.  You asked for it in an open forum - I provided it.


I don't want your technical assistance.  You have burned that bridge way too many times unfortunately.  There is no longer any trust in our relationship.



My favorite response when notifying you of a bug in your system - "Yes we're aware of it.  Sorry for any inconvenience."   Hahaha 


At least offer a Bug Bounty program for me finding your glitches!