I'm so sorry to hear you're unable to connect with our Chat Support as easily as you should! What browser are you working in? Is this happening with any other browser or even when you try connecting in an incognito/private window? Having these details along with screenshots of any error messages you may be seeing is helpful information for troubleshooting. In the meantime, are you still in need of assistance with your account? I have taken a peek and can see you were able to speak with our Phone Support. However if there is anything we can help with please let us know. We are always happy to help!