Chrome

DavidB460
Participant

Chrome

It appears that product will no longer work with Chrome.

5 REPLIES 5
Amber_L
Employee

Hello @DavidB460,

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today. It does not appear that we have any reports of this issue. If Constant Contact is working in other browsers for you, this could be caused by a setting in your Chrome browser. These steps may help fix this problem though! 

 

If that does not work, could you please provide any errors you are receiving and a screenshot of what displays for you in Chrome?

 


Amber_L
Community & Social Media Support

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PeggyS46
Occasional Participant

To clarify your resolution, you are indicating that for Constant Contact to be used in the Chrome browser on Windows OS requires incognito use, is that correct?  From what I see in the linked article, no resolution is offered, just recommendations to use an incognito window. I was previously told that clearing my browsing cache would fix the problem as well. It did, but only for 1 use. This is not a problem I had experienced prior to about 1 month ago. 

@PeggyS46

 

Thank you for getting back to us.

 

You are absolutely able to use Constant Contact in Chrome without being in an incognito window. What that support article suggests is trying to use Constant Contact while in an incognito window to see if there is any change in performance. When you are in an incognito window, Chrome will block any plugins or extensions that you use. If it works and you no longer experience any issues then there may be some sort of plugin or extension causing the issues that you are experiencing. At that point, you can disable your extensions one by one to see which one may be causing the issue.

 

I sure do hope that this helps to explain but please let us know if you have additional questions. Thanks!

 

Evan G.
Customer Engagement Specialist
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JerryS42647
Occasional Participant

Actually I have reported this issue a few days ago and it still hasn't been addressed. 

Hi @JerryS42647

 

I'm sorry to hear of this experience you're having. I took a look at your account and can see you currently have an open ticket with our upper level of support about this. A member of this team has reached out to you by email with further information.


Frankie.P
Community & Social Media Support

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