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Click Rate

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Occasional Visitor

Click Rate

I have an email I just sent to one group of people at 3:42 today.  It shows they all opened the email at 3:42 & clicked on the links at 3:42.  They all work for the same company with similar email addresses.  I am guessing that I am getting incorrect information.  Is there something a company can install on their system which gives us incorrect information?

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Moderator

Re: Click Rate

Hello @RICHARDS96348 ,

 

This can occur with certain domains that utilize security programs that "click" through emails to check them for malware. Our engineers are looking into ways this can be mitigated that won't negatively affect the tracking system as a whole. I've assigned your case to the engineers so that if and when there's an update to this, they'll make sure to notify you.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

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1 REPLY 1
Highlighted
Moderator

Re: Click Rate

Hello @RICHARDS96348 ,

 

This can occur with certain domains that utilize security programs that "click" through emails to check them for malware. Our engineers are looking into ways this can be mitigated that won't negatively affect the tracking system as a whole. I've assigned your case to the engineers so that if and when there's an update to this, they'll make sure to notify you.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

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