Click report option is not working

StaceyKN
Frequent Participant

Click report option is not working

The Click Report options has not worked on several of my campaigns. If it's in beta, please make that clear so it's not expected to work regularly. If it is supposed to work regularly, then please fix it. This is not feedback. It is a bug. It should be treated as such. 

3 REPLIES 3
Frankie_P
Moderator

Hi @StaceyKN

 

I am so sorry your campaigns’ click reports are not working as they should! What exactly is it that's happening with your click reports? Are you getting any error messages? Are results not showing when you try to view them? If you can provide a few extra details of the experience you're having we would be more than happy to troubleshoot this further for you! Feel free to email us at social_support(at)constantcontact(dot)com with your username, a reference to this post, and a description of the experience you're having.

 


Frankie.P
Community & Social Media Support

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StaceyKN
Frequent Participant

When I click on the "Click Report" the circles showing which links were clicked on most, which least, aren't showing up. It's just a greyed out picture of my campaign. 

Hello @StaceyKN. Thanks for that information! I did see one campaign in particular where the circles were not appearing in your click report. I spoke with an upper level of support and they would like to research this further for you to see what is going on. They will be reaching out to you within four business days with any information they are able to find. Please let us know if you have any further questions in the meantime.


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.