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Coding appearing in email links

ElizabethB588
Participant

Coding appearing in email links

Our recipients are complaining that the tagging or codes you use on all links in our emails do not clearly indicate it goes to our website. So many of their firms block clicking on our messages because when you rest a mouse over any of the links in our emails, your long codes could be anything: weblinks to China or Russia, downloading of viruses, anything.

Is there any way these long tracking codes can start with our cc web address which is afio.ccsend.com 

which you use for sending the messages. Or have our real web address: www.afio.com...and then have the rest of your tracking codes.

We are getting larger numbers of recipients who can no longer click on any of the links from you because where the link is taking them is hidden in a long string of code.

2 REPLIES 2
Frankie_P
Moderator

Hi @ElizabethB588 

 

Thank you for reaching out to the Community! I understand how important contact engagement is with your emails. You are correct, our system does add our r20.rs6.net tracking to the links in an email. Though these tracking links being flagged does not happen for all contacts, it is still something we are continuing to process. Please email us at social_support(at)constantcontact(dot)com with the your username, a reference to this post, and the following details:

 

  • If these contacts on a home or work network
  • When did this experience began to occur
  • If live sends affected or only test sends
  • The name and version of the security product being used

Frankie.P
Community & Social Media Support

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Frankie_P,

 

I am a web designer. One of my clients is having this same issue. Another newsletter I subscribe to is also having the same issue. I get the error message below.

 

I use Chrome and have tweaked the settings but I still get the attached message. Interestingly, when I go back to the email newsletter and click the link again, the browser properly shows the correct page. After that, any links clicked on seem to load fine.

 

Do you have any updates on this issue? Thanks.

 

error message when opening constant contact links.JPG