Collapsible paragraphs

SOLVED
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Member

Collapsible paragraphs

Is there a way to disable the collapse function in newsletters? It seems our latest newsletter has automatically become collapsible.

1 ACCEPTED SOLUTION

Accepted Solutions
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CTCT Employee

Re: Collapsible paragraphs

Hello @CeciliaE00,

 

Thank you for coming to the community with your question!  I'm not entirely positive what you mean when you say that the paragraphs are being collapsed.  Our system does not have anything that should be doing that, either automatically or otherwise.  Some email clients may be compressing your text, or clipping the message due to length.  If the message length is being clipped, then it would be best to move some of your articles to your website, or to a PDF, and link to those articles.  This will lessen the amount of information in your email, and make it less likely that the content needs to be clipped.


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

2 REPLIES 2
Highlighted
CTCT Employee

Re: Collapsible paragraphs

Hello @CeciliaE00,

 

Thank you for coming to the community with your question!  I'm not entirely positive what you mean when you say that the paragraphs are being collapsed.  Our system does not have anything that should be doing that, either automatically or otherwise.  Some email clients may be compressing your text, or clipping the message due to length.  If the message length is being clipped, then it would be best to move some of your articles to your website, or to a PDF, and link to those articles.  This will lessen the amount of information in your email, and make it less likely that the content needs to be clipped.


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

Highlighted
Member

Re: Collapsible paragraphs

Thanks, Aaron! That solves my issue. 

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