Solved: Comeback to previous plan

OlympiaS8 · ‎03-31-2020

I want to come back to previous plan (2,501 – 5,000 contacts: $65/month)

My current plan is 5,001 – 10,000 contacts: $95/month

My account is " "

Thanks.

Frankie_P · ‎04-01-2020

Billing on an account is based on the email plan you are under and the contact tier you fall into. Your contact tier is also based on the maximum number of active contacts you had during the previous billing cycle. The best way to return to this previous plan is to keep your email list under 5,000 contacts. Our system will charge you the correct amount for the following billing cycle.

Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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Frankie_P · ‎04-01-2020

Hi @OlympiaS8

Billing on an account is based on the email plan you are under and the contact tier you fall into. Your contact tier is also based on the maximum number of active contacts you had during the previous billing cycle. The best way to return to this previous plan is to keep your email list under 5,000 contacts. Our system will charge you the correct amount for the following billing cycle.

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post