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Common Questions and Issues When Importing Contacts From a File

EricG975
Participant

Common Questions and Issues When Importing Contacts From a File

when uploading from excel i get a "cannot uploads an empty file" but file opens and is not empty

2 REPLIES 2
EricG975
Participant

trying to upload contacts from excel , but get an error message "cannot open an empty file - file is not empty and i can open it from excel - what's the problem

William_D
Moderator

Hello @EricG975 ,

 

Our system cannot read XLS or CSV files with multiple tabs, so if you have a cover page or anything else for your first tab, our system will only be reading that tab and recognizing it as not being setup for importing contacts. 

 

For more info on formatting files for contact upload


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William D
Community & Social Media Support
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