The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Compliance Review/Account Review

Highlighted
Visitor

Compliance Review/Account Review

In the process of trying to send off a weekly email (that has a timeline, I might add) we got the notice that our account was up for a review/was under a compliance review. Told us the number to call and now I'm sitting on hold waiting to speak to someone. If someone's Constant Contact account review is up, it should be Constant Contact's job to reach out to the business to conduct that review instead of blocking off that account's ability to send emails.

 

Please advise. 

1 REPLY 1
Highlighted
Moderator

Re: Compliance Review/Account Review

Hello @CLACC ,

 

Reviews are an important part of our business, as it helps mitigate spam and scam accounts, ensure compliant emailing, and to safeguard sending reputations for you, our other customers, and for our company as a whole.

If for whatever reason you're unable to call in directly or stay on the line, we can get a ticket submitted for a callback. Please be aware this ticket has a 24-business hour turnaround, depending on the size of their queue. If you need us to do this, just let us know.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured