Compliance Review/Account Review

CLACC
Participant

Compliance Review/Account Review

In the process of trying to send off a weekly email (that has a timeline, I might add) we got the notice that our account was up for a review/was under a compliance review. Told us the number to call and now I'm sitting on hold waiting to speak to someone. If someone's Constant Contact account review is up, it should be Constant Contact's job to reach out to the business to conduct that review instead of blocking off that account's ability to send emails.

 

Please advise. 

1 REPLY 1
William_D
Moderator

Hello @CLACC ,

 

Reviews are an important part of our business, as it helps mitigate spam and scam accounts, ensure compliant emailing, and to safeguard sending reputations for you, our other customers, and for our company as a whole.

If for whatever reason you're unable to call in directly or stay on the line, we can get a ticket submitted for a callback. Please be aware this ticket has a 24-business hour turnaround, depending on the size of their queue. If you need us to do this, just let us know.


William D
Community & Social Media Support

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