From what I understand of the General Data Protection Regulations (GDPR), personal information on European citizens will need to be physically stored in EU data centers. It seems to me that contact information (names, phone numbers, email addresses, etc.) stored in Constant Contact qualifies as personal information.
I cannot find any reference to the GDPR on the Constant Contact website or community forums.
What is Constant Contact doing to ensure that its customers will be GDPR-compliant when these regulations take effect in 2018?
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Because Constant Contact has always been a permission-based email marketing system, we've already got many tools that will help our customers who may have GDPR obligations and we'll be adding more. We have developed a guide that goes over GDPR and covers tools they can use right away. Click here for the guide. This guide can also be found in our Help Center. As more information and tools become available we will update our customers here and elsewhere.
You ask a great question. I reached out to a couple of different teams here to see what I could find out about these regulations. Our teams are aware of the GDPR and will keep our European customers in the loop on any effects or changes that may occur due to these regulations. At this time I do not have any other details, but please know that if you're located in Europe then you will be hearing from us as we approach 2018 when the GDPR goes into effect.
Thanks Natalie. I notice you refer to "European customers." I am a CC customer located in the United States, but my mail list has thousands of contacts in Europe. Are you sure that I am not required to comply with the GDPR.
Also, since Constant Contact is holding my contact information, doesn't CC need to comply with GDPR?
Thanks in advance for your help.
I am still waiting for a reply to my question in my previous reply.
I'm sorry about the tardiness in my reply! I reached back out to our Compliance teams here and clarified that yes, we will be issuing a communication to anyone who may be affected by the European General Data Protection Regulations, not just our European customers. I do not have any other information about the GDPR and Constant Contact at this time, but our Compliance and Legal teams are working to prepare for when the GDPR goes into effect in 2018.
Thank you for following up. We will be reaching out to our Compliance team to see if there has been an update and if we learn anything new we will update here.
Thank you for posting about this. We are working towards the GDPR requirements by the enforcement date set in the regulation - May 2018. As we get closer to this date, we can share more information on our progress.
This response is entirely unnacceptable - i am leaving CC and cancelling my subscription - in my view this is entirely irresponsible.
I sincerely apologize for the lack of recent updates regarding compliance with European General Data Protection Regulations (GDPR). Please be assured that we will share the information as soon as possible not only responding in this community thread but in mass mailing overall.
I understand the need to plan for the future and I completely understand if this affects your organization negatively. I would hate to see you leave Constant Contact but I also understand if you needed to make the informed decision. I apologize that I would not able to assist in cancelling account, but our billing team could help with that. See how to contact billing here.