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Confirmed Email Addresses - Not showing Confirmed anymore

PatriciaS24
Frequent Participant
‎06-01-2017 11:49 PM
‎06-01-2017 11:49 PM

Confirmed Email Addresses - Not showing Confirmed anymore

When customers Confirm their email address, why does the status remain "Permission to Send" instead of "Confirmed"?   Is this a known case of trouble?   I NEED the Confirmed Status back so I don't delete Contacts that have been Confirmed.   Thank You for your immediate assistance.

0 Votes
3 REPLIES 3
Liz_M
Employee
Employee
‎06-02-2017 05:44 PM
‎06-02-2017 05:44 PM

Hello @PatriciaS24,

 

Permission to send would be the status that notates contacts have opted in and are ready to be mailed to. If they did not opt in, the status would show Awaiting Confirmation or No Permission Set. Please see the following articles to learn more about contact statuses:

Contact Status and What it Means

Active Versus Inactive Contacts

 

I hope this helps clarify! Please let us know if there is any other way we can help.

 

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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PatriciaS24
Frequent Participant
In response to Liz_M
‎06-09-2017 04:13 AM
‎06-09-2017 04:13 AM

This is not an acceptable reply.  The field used to say Confirmed when someone Confirmed their permission via the CASL process.  Why was that Confirmed status taken away?  If this was an "upgrade", I don't like it.  Why change something that was working fine?  

0 Votes
Caitlin_M
Administrator
Administrator
In response to PatriciaS24
‎06-09-2017 09:42 AM
‎06-09-2017 09:42 AM

Hello @PatriciaS24. I spoke with an upper level of support and we determined that if you were to enable advanced email permissions, you would then be able to see if a contact has given express or implied permission. You can then send use the "CASL Confirm Subscription" template in your account to send an emal to your contacts. Contacts who confirm through the template will be marked as giving express permission.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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