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Confirmed Opt-In but no Clicks coming through !

CuyahogaMG
Participant

Confirmed Opt-In but no Clicks coming through !

I was "forced" to do a confirmed opt-in email to my contact list due to too many spam reports.

I did that process, with the guidance of Misty at CC.  All is good.

 

I am talking to people who guarantee to me that they are clicking on the link "Confirm Subscription" but I am seeing none of these clicks coming through.   So they are not being added back to my "valid" email list.  This is obviously a huge issue since people are confirming they want to stay on my email list but are not being added.

 

Any help, suggestions, advice anyone can provide ?

1 REPLY 1
Amber_L
Employee

@CuyahogaMG,

 

Thank you for reaching out to us about Confirmed Opt-in! I just wanted to clarify to make sure that we can address this correctly for you. Are you looking at your click-through reporting for those contacts or are you checking your Awaiting Confirmation list to see if they're being moved to the appropriate lists once they've confirmed? 

 

We look forward to hearing back from you! 


Amber_L
Community & Social Media Support

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