Confirmed Opt-in and contacts added via API

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Frequent Visitor

Confirmed Opt-in and contacts added via API

Hello,

 

I've enabled the Confirmed Opt-In feature and imported one contact via API. Contact status is "Awaiting confirmation" but confirming email was never received. Spam folder (it's a gmail) is empty, email address is valid. 

 

Do I need to perform any additional actions to send the confirmation email?

 

Thanks.

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3 REPLIES 3
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Employee

Re: Confirmed Opt-in and contacts added via API

Hello @TimD69,

 

Welcome back to the Community! Thank you for reaching out. If the confirmation email wasn't received, then I would recommend you side email them a link to your sign up form and once they have entered their email again it should trigger the email to send again. To do this, you would need to first go to 'Sign-up Forms', then click on 'Landing Pages and More', and lastly there will be a button called 'Actions' across from the blue sign up form button. Within the 'Actions' button there will be a 'Form URL' to click on and then you can copy the URL and send to the contact.Form URL.png

 

Please let us know if that doesn't solve the problem and we can trouble shoot further!

 

Desi_B
Community & Social Media Support

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Frequent Visitor

Re: Confirmed Opt-in and contacts added via API

Desi_B,

 

Thank you. Your reply covers how to resend the confirmation email. But I still need to know if confirmation email is being sent when importing contact via API. Please advise.

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Employee

Re: Confirmed Opt-in and contacts added via API

Hello @TimD69,

 

Thank you for your response!

 

If your API is scripted to send the contact information as COI (customer opt-in) then the confirmed opt-in email will be sent. For more advanced troubleshooting and API specific assistance I strongly advise sending an email to webservices(at)constantcontact(dot)com. This will get you in contact with Constant Contact API specialists. You are also welcome to visit the developer resource site found here. I hope that this was helpful!

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
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