Hello @JulieL34. I'm sorry that you were experiencing this issue with your connection dropping while working in your account. Were you working on a wireless or wired connection? Sometimes a wireless connection may drop and that's why you were getting a refresh message. Also, we find that an upload and download speed of at least 2 mbps works best when using your Constant Contact account.
I hope that you have been able to use your account without issue since then but please us know if you are still having trouble and we would be happy to assist you.