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Constant Contact Check In App

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Established Member

Constant Contact Check In App

First time user here...

When attempting to check an attendee in, there's no "scan" button at the top. I try to click on the attendee's name and nothing happens either. Are these features only available just prior to the event start time?

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Employee

Re: Constant Contact Check In App

Hi @LisaB3602!

 

Thank you for posting your question in the Community! That is correct, the option to check in your contacts is available through the app up to 24 hours before an event start time. If you are within that timeframe and are having trouble checking in your guests please let us know at social_support(at)constantcontact(dot)com. Please reference this post when emailing.

 

Please let us know if there is any other way we can help!

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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9 REPLIES 9
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Employee

Re: Constant Contact Check In App

Hi @LisaB3602!

 

Thank you for posting your question in the Community! That is correct, the option to check in your contacts is available through the app up to 24 hours before an event start time. If you are within that timeframe and are having trouble checking in your guests please let us know at social_support(at)constantcontact(dot)com. Please reference this post when emailing.

 

Please let us know if there is any other way we can help!

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post

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Member

Re: Constant Contact Check In App

Hi Liz_M!

 

This response was helpful because I have an event coming up and I had the same question. Would you be able to let me know if the EventSpot app currently works with the Android platform?

 

Also, are there any other useful apps that you would recommend?

 

All the best,

 

Peter H.

Marketing Consultant & Constant Contact Solutions Provider

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Employee

Re: Constant Contact Check In App

Hi @PeterH824,

 

I'm glad you were able to find the answer here in the Community Forum!

 

Unfortunately, the EventSpot app is no longer supported or updated for both iOS and Android platforms. I apologize for any inconvenience that causes.

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

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New Member

Re: Constant Contact Check In App

Hi @Gwendolyn_B,

 

Wait...I'm confused. If the EventSpot app is no longer updated, is there a different app that I should be using to confirm registrants?

 

All the best,

 

Peter H.

Marketing Consultant & CC Solutions Provider

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Member

Re: Constant Contact Check In App

Hi @Gwendolyn_B,

 

For some reason, when I replied the following, I was logged into my old account:

 

"Wait...I'm confused. If the EventSpot app is no longer updated, is there a different app that I should be using to confirm registrants?"

 

All the best,

 

Peter H.

Marketing Consultant & CC Solutions Provider

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Employee

Re: Constant Contact Check In App

Hi @PeterH824!

 

I'm sorry for any confusion my reply may have caused. The app is no longer being updated because our teams are hard at work on some changes to our event tool. I'm afraid I don't have details or an ETA to share at the moment, but once I have them I'd be happy to come back and update this post. Thank you for your understanding.

 

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

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Established Member

Re: Constant Contact Check In App

I've checked the headcounts for events on my app against what is showing on the CC website and they say the same thing. So, for now at least, I'll continue to use the app. 

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Occasional Participant

Re: Constant Contact Check In App

What is the status of the check in app or its replacement?  We can use this for field checkins...

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Moderator

Re: Constant Contact Check In App

Hi @RVCOES

 

That's a great question! I cant definitely understand how helpful it would be to have an event check-in app. I apologize at this time we do not have a time estimate of when a replacement will be available.  This is feedback I have tracked in your account and submitted to that appropriate teams. In the meantime we suggest manually checking in your contacts or using a QR scanner application instead.


Frankie.P
Community & Social Media Support

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