Constant Contact campaign "stuck" on Sending - HELP! Support closes super early at 5pm PST

[Baywalk]

Constant Contact campaign "stuck" on Sending a campaign. It says "Sending" in black text on an aqua blue background button. Underneath it says "0 sends" I have been a customer since 2017 and it has never been stuck. Email delivery is always within a few minutes. Thanks for help from any after hours crew.

[Baywalk]

Hello,

There was a temporary system issue last night, that the devs needed to pause email sendouts to address. They resolved the issue within a couple hours, and got the emails sending again. We apologize for the temporary delay in sendouts.

[HeartlandFarmSanctuary]

This same thing is happening to me. The status is stuck on 'Sending' and it's less than 1000 emails so it's not the size. 

[Baywalk]

Thanks for letting me know. I messaged them on Twitter, but no one answers. It's shocking that a technology company can just disappear at 5pm PST.

[Baywalk]

Hello all,

FYI - The campaign that was "Sending" at 5:03pm PST finally was "Sent" and received by our audience at 6:42pm PST. It was the first time in 6 years that kind of delay happened -- an hour and 42 minutes. I would appreciate if a CC staff member could reply and explain what happened.

[HeartlandFarmSanctuary]

Ditto. Ours 'sent' at 9:30. Was scheduled for 7:00. 

[William_A · Accepted solution]

Hello,

There was a temporary system issue last night, that the devs needed to pause email sendouts to address. They resolved the issue within a couple hours, and got the emails sending again. We apologize for the temporary delay in sendouts.