Constant Contact emails still going to Junk mail folder in Outlook

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Consulting & Training

Constant Contact emails still going to Junk mail folder in Outlook

This problem has been going on for quite some time. Has Constant Contact come up with a better fix, other than "Mark the email as not junk"? How am I supposed to do that for the 1,000+ people who are supposed to be receiving my emails?

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Moderator

Re: Constant Contact emails still going to Junk mail folder in Outlook

Hello there @StarB77 ,

 

We're sorry to hear you're experiencing deliverability issues to Outlook. There are several steps you can take to better your deliverability and make sure that you're not being accidentally snagged by Outlook or Office 365's security algorithms.

 

Adding email addresses to safe senders lists 

 

Whitelisting in security programs

 

Unblocking Constant Contact Emails for Contacts

 

You may also want to call into our Deliverability team to discuss what steps you can take to improve delivery rates overall. They will have better tools for testing and troubleshooting delivery, and will be able to provide more specific advice if there is a particular element affecting your deliverability.


William D
Community & Social Media Support

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