Constant Reloading and Loss of Work

Participant

Constant Reloading and Loss of Work

Hello, 

 

I have been editing a campaign for over 5 hours and have had no less than 50 refreshes with loss of my work. It is frustrating at the LEAST and has prolonged my time spent with work that could've been spent elsewhere. What is the issue? It has been happening for years. Will this bug be fixed? What is causing it? 

3 REPLIES 3
Employee

Hello and thank you for reaching out to The Community. We are very sorry you’ve been experiencing this. Often in cases like this it is not Constant Contact causing these issues. That being said we want to make sure you’re happy with the service we are providing. So I would be happy to troubleshoot with you to help narrow down what may be happening here. I’d recommend first trying a different web browser or access your browser’s Private Browsing / Incognito Mode if you have limited options. A next good step to be double check your network. For example if you are currently using a work network try using your home network or vice versa. Double checking your network speed can be helpful info too. Lastly, if you have access to another computer, see if you get the same messages there. Gathering this information can be very helpful when troubleshooting these issues. Please let us know the results of your tests and if you have any other questions please do not hesitate to ask.  


Antonas_S
Community & Social Media Support

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Participant

I noticed the issue after the rebranding of Constant Contact took place on July 18, 2020. It is very annoying to lose work. I have tried multiple browsers (Safari, Chrome and Firefox) and they all behave the same. I have tried two different networks. The issue is consistent on both. 

 

Please update us when you get this fixed.

Hello @TravelP0 ,

 

Our analytics are still showing consistent connection times and stability, and we haven't received any internal reports of any errors. Would you be able to try these other troubleshooting steps and let us know the results. 

  • Does clearing your cache (not the saved passwords, just the cached images and files) alleviate the issue?
  • Does using Private/Incognito browsing mitigate the issue?
  • Are there any updates pending for your browser(s)? If so, does updating it let you through?
  • Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
  • Does resetting your router let you through?
  • Are you using any security / firewall applications (e.g. Norton, McAfee, AVG, etc.)? Does disabling them for our website, let you through?

We have additional troublehsooting we can perform, but we need to collect information on these / eliminate them as options before we can move forward.


William D
Community & Social Media Support

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