We all started somewhere! Share your experience on the Get Advice: Let's Get Started Sweepstakes thread and be entered to win a $100 credit on your Constant Contact account.

Constant complaints from people who DID NOT unsubscribe

ChristinaO71
Occasional Participant

Constant complaints from people who DID NOT unsubscribe

I have had several of my best volunteers complain that that they did not unsubscribe, and they are unsubscribed.

 

It has reached the point of rediculousness tonight in that I received an email from Constant Contact -- and it said that I UNSUBSCRIBED!!!

 

HOW TO FIX THIS? 

 

I am losing supporters through no fault of their, or my own.

 

Thank you.

2 REPLIES 2
Zoe_H
Employee

Hello @ChristinaO71,

 

Thank you for reaching out to the Community! Your email address can get unsubscribed if you forward newsletters to others and they unsubscribe. To get resubscribed, please select this helpful article here to find the resubscribe email notification feature that asks customers to sign up again. If that isn't available, you will have to send them a Lead Generation Landing Page in a personal email outside of Constant Contact so they can sign up again. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
ChristinaO71
Occasional Participant

Thank you for your response. At least I understand why it is happening. 

 

It is unacceptable that someone not on your contact list can unsubscribe one of your subscribers. 

 

This particular issue has cost me my most active supporters who promote our adoptable animals, only to be unsubscribed by someone down the email chain who isn't even familar with our work.

 

Resubscribing them numerous times is not the answer.

 

Constant Contact needs to resolve this issue.

 

Thank you.