Constant crashes

0 Votes

When designing a mailing, Constant Contact is extremely slow to load, and then crashes repeatedly. "Oops! We couldn't save your changes." Or a drawing of a derrick and "Uh oh. Something went wrong. We weren't able to load your campaigns. Try refreshing the page", etc. Refresh doesn't work. It's necessary to bail out and re-login. Over and over. It takes hours to get something done. This has been going on for months. 

Why is this happening? 

0 Votes

Hi @StephenW223. I'm sorry to hear of your experience. Have you done some troubleshooting on your end? There are a number of elements that can affect website connectivity and accessibility on an individual basis. The most common culprits are typically incompatible browser extensions, problematic caching or cookies that need to be cleared, or interference from an ad/pop-up blocker, VPN, or other security software trying to block elements from our site from functioning as intended. I'd first recommend testing to see if the issue occurs on other browsers, in Incognito/Private mode, on other devices, or even on other networks can also help narrow down the source of the problem.


If you are still experiencing errors or loading issues, please contact our Support team through chat or phone. They have tools on their end like screensharing that are not accessible here in the Community and we cannot troubleshoot live with you.


Caitlin M.
Community Manager