Constant freezing, save option grayed out...

Occasional Visitor

Constant freezing, save option grayed out...

I am having constant trouble with a template I've used for a year. I just copy the file, and edit to keep the same layout/ headers. The last 3 times, I'm having major freeze / screen lock ups, save option going away, having to reload the browser, sometimes the edit features reappear, and often the last text I entered is now gone, replacing it with deleted text from earlier. Saves have happened sometimes. Sometimes the link screen won't open up correctly. I'm getting frustrated. It's taken me 45 minutes to work on one brief item!!


Should I just scrap the template and start over? I use Firefox on a mac. I can't get Constant contact to open in Chrome or Safari.

CTCT Employee

Re: Constant freezing, save option grayed out...

Hi @VTH7


Thank you for reaching out to us! I am so sorry your template is not acting normally for you. I would be more than happy to help you look into ways that can help you to continue to use the template and not have to start off with a brand new one. In order to correctly troubleshoot what might be going on, can you email us at social_support(at)constantcontact(dot)com with your username and the name of the campaign that you are working on? Please make sure to reference this post, and I can see what we can do for you. 

Brittany W
Community & Social Media Support

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