Contact Address

RobertS8714
Participant

One of my contacts wants to change her email address in my list back to an address that she used in the past. When I try to make the change, I get a message that says "This email address already exists in your account." So I type that email address into the search bar and nothing comes up. I don't know how to change this person's email contact back to the email address that she wants to use. Here is a screen capture for reference:

 

Please help!

1 REPLY 1
William_A
Moderator

Hello @RobertS8714 ,

 

Looks like you're running into a Compliance-related element for contacts. Typically this occurs when a contact has unsubscribed and resubscribed to your account, but can occur for other Comp-related reasons. The only thing you can do in this instance is add the preferred email address as a "new" contact, and shift over the relevant contact info, list memberships, etc., then delete the current contact.

 

Also, please refrain from posting contacts' info on the Community for the sake of their privacy. If you need to submit contacts' info to us for troubleshooting or reference, please call general support for securer assistance.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar