Hi @AnthemPets ,
I certainly apologize that you are experiencing issues with the engagement! I am not seeing that we are aware of any issues with missing engagement history. I do see that the contact in the example shown was "Edited October 9, 2021", and after that action, it appears they began to receive your emails again. Is it possible that this contact was accidentally unsubscribed, and then re-subscribed? Or possibly removed from the list, and then added back to it?
If that is not the case, or there are additional contacts you'd like us to investigate beyond this one, I recommend giving us a call at 866-289-2101 so that you can speak with a member of our support team. They will be able to look up and investigate individual contact records for you.
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