Contact List Keeps Changing By Itself

[ChristopherC81128]

I take care of the constant contact emails for 3 churches in my area. Twice in the last year, my contact lists have some how been altered and as a result, some people didn't get the last email. What i going on?

[Zoe_H]

Hello @ChristopherC81128,

Thank you for reaching out to the Community! It sounds like these contacts may be unsubscribing or bouncing, and that could be why they are not receiving your emails. Your contact lists will only change if someone who has access to the account edits them, if a contact asks to leave the list by selecting unsubscribe, or if the email address is not active anymore and bounces. 

[ChristopherC81128]

Thanks for the reply, however, it's not an issue of bounces or people unsubscribing. The 3 contact lists have been altered somehow. This is not the first time this has happened. I'm getting really tired of all the excuses I've gotten from Constant Contact over the years. Glitch after glitch, problem after problem, and I keep getting blamed by my boss. If I don't get a REAL answer, I doubt we will continue with our account. This is getting ridiculous. 

I now have to redo all three contact lists. Thanks a lot. 

Chris C

[Caitlin_M]

Hi @ChristopherC81128. I'm sorry to hear this has been happening. We can look into this further for but we will need some additional information about what exactly you're experiencing. Please email us at communitysupport(at)constantcontact(dot)com with the following:

• What do you mean by "glitching"? Are contacts being removed?
• Did you make any updates to your lists before noticing these changes, such as file uploads or deleting contacts?
• Do you have examples of contacts that were removed from lists that should have been there?

[AdminA802]

I'm sure this isn't helping now - two years after you asked your question - but it is possible for customers to update their own email addresses.  There's an option at the bottom of each email you send that allows customers (or church members) to make changes to their own profile.  The problem is, I don't think you, as the administrator, get any notification when an intentional change has been made, and I haven't found a way to pull a report on emails that have been changed by customers. It's possible customers made errors when they entered new information on your account, and that kept them from getting emails.  So, people with access to the account are not the only ones who can edit your list, and I'm very surprised Caitlin_M didn't mention this possibility.  You can actually create new problems by reverting updated emails to the old ones when you re-do a list.  bummer...