Contact Lists After Cancelling Account

CASDOnline
Participant

Hello,

I cancelled my account on 01/28/22 and did not export my contact lists prior to the closing of the account. I attempted to log into my account today but am unable to access anything other than purchasing options. Since it is within the 120 day period, can I still be given the various contact lists we have on the account?

 

Thank you.

1 REPLY 1
William_A
Moderator

Hello @CASDOnline ,

 

I exported all of your subscribed and unsubscribed contacts as two separate CSV files with all the associated contact info included. You should be receiving an email to your account's main address, with the files attached. If you need a specific list exported, please reply directly to that email with the name of the list(s) needed. If you need the contact lists sent to an address other than the main account email, then we ask that you call our general support so they can confirm security permissions live, and re-send the email to the other address.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Avatar

    Support Tips

    Social Media

    "There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

    See Article
  • Avatar

    Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Avatar

    Support Tips

    Welcome Your Audience

    "Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

    See Article