I apologize you're having this experience! Are you receiving any error messages or a blank page? I would however like to thank you for testing on your phone. Testing your account like this lets us know it may be your browser causing this experience. We do always suggest making sure your browser is not only compatible with our program, but that it is up to date as well. I would even suggest trying in a different browser as well. Please let us know if you have this same experience in a different browser or a private/incognito window.
As we changed our browser from Internet Explorer 11 to Chrome, it worked out well. Thank you very much for your support!
Hi @RoppongiBarAssociationJ. I'm glad to hear this! Please reach back out if you have any further questions.