Contact Management keeps loading forever

Occasional Participant

Contact Management keeps loading forever

When I go to " Contact Management" and try to add new contact, the screen keeps loading forever and cannot type in nor select list. I can't do anything. At least a month ago, there were no problem. When I use my i-phone, there is no problem either. Therefore I think the problem is my company's PC browser. Is it necessary to update Internet Explorer version? Your advice would be highly appreciated. Thank you.
3 REPLIES 3
Moderator

Hi @RoppongiBarAssociationJ 

 

I apologize you're having this experience! Are you receiving any error messages or a blank page? I would however like to thank you for testing on your phone. Testing your account like this lets us know it may be your browser causing this experience. We do always suggest making sure your browser is not only compatible with our program, but that it is up to date as well. I would even suggest trying in a different browser as well. Please let us know if you have this same experience in a different browser or a private/incognito window.


Frankie.P
Community & Social Media Support

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Hi Frankie,

 

As we changed our browser from Internet Explorer 11 to Chrome, it worked out well. Thank you very much for your support!

 

RBA

Hi @RoppongiBarAssociationJ. I'm glad to hear this! Please reach back out if you have any further questions. 


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.