Contact Support by Email

Regular Participant

Contact Support by Email

Hi, I have a billing query, but I can't seem to find a way of contacting you by email.  I can't ask billing queries on your chat system and I'd prefer not to do it by phone.  It would seem bizarre if a company which exists to send out emails isn't contactable by email, so is there a support email address I can contact please?  Thanks.

29 REPLIES 29
Moderator

Hi @ChrisL63

 

Thank you for reaching out to the Community! I can understand your want to reach Support by email. While we do not currently offer email support, support is available by Twitter, Facebook, Chat and here in the Community as well.

 

However for your account security we cannot go into an account's billing details through any platform other then by phone. We do ask that you please give a call to our billing department at the numbers and times listed here. One of our billing agents can help you get the answers you need. I apologize for any inconvenience this may cause!


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Regular Participant

Am I the only one that finds it comical that a company that sells an email service doesn’t have email support?

Hey @MattR649,

 

Thank you for reaching out to us! We can completely understand how helpful email support would be. While this is not currently a line of support that is offered - support is available by phone, chat, Facebook, Twitter, and here in the Community as well. However for your account and information security all Billing requests must be made by phone. I really apologize for the inconvenience! Please let us know if you have any other questions.

 

Desi_B
Community & Social Media Support

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Regular Participant

Hi - I also have an issue with there being no email support.  I need assistance with Suspended email accounts for an internal company mailing list, but I can't email anyone about it.  I'm in Australia so your call centre and chat lines are always closed during my working hours.  This needs to be sorted on a private channel as I can't give the affected emails out on a public channel such as this or a social media channel. How can I get assistance with this if you're not open & you don't have email? 

 

Thanks

Hi @ATCOcomms 

 

Thank you for reaching out to the Community! You are correct, at this time email support is not a line of support we currently offer. Members of support like myself can however assist with up to 5 contacts that may be bouncing as Suspended. In fact, we will follow up on this with the contact on your account. If you are in need of assistance with more than 5 contacts, we ask that you please get in contact with our Deliverability Specialists. I apologize for any inconvenience this may cause,


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Blows my mind!

Occasional Participant

I think that`s the only company in the world who don`t have an eMail support.

Hello @MichaelP7425,

 

We completely understand why you would want email support and we do apologize for not having that at this time. You can always post on the Community and agents like myself will be here to help! We do appreciate your feedback and I am more than happy to submit this over to our engineering team. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

I am trying to verify my email address and not receiving a verification email. When I follow the instructions it says: "If you have already tried an alternate email address and still have not received the verification email after 20 minutes, please follow these instructions:
1) Write an email to our customer support team. Be sure to send it from the email address that you would like verified.
2) Use the subject line "Verify for [insert your username]".
3) Our support team will contact you to resolve the issue as soon as possible."
But there is no "customer support team" email address anywhere on your site.
It has taken me a week to convince my boss to try Constant Contact before purchasing.

Please help.
~Jon

Hello @JonS5242

 

Thank you for reaching out to the Community! it looks like I already responded to you through a different social feed but I will respond to here as well. If your verification email, is not in your spam folder, you will have to give our Customer Support team a call and they will be able to assist you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

I think you are missing the point.  We know we can call you.  What we want is for you to establish an email address for customer support.  Right now, I am trying to do a chat, and it took 10 minutes to come up.  This is terrible. 

Hello @Recreation 

 

I'm really sorry that we do not offer email support at this time. We do however offer support in many other ways, such as calling in, using our chat support, or asking here in the community! Having email support is a great idea, I'll check and see if we have a feature request on that to track this for you.

 

Were you able to get your question resolved through chat? I see in your account that there was a recent chat discussing unsubscribes and how to get them resubscribed, looks like your question was resolved but if not please let us know, we're always happy to help.


Brigitte P
Community & Social Media Support

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Suport CC.JPG

Hello @RalphV93,

 

I apologize for any inconvenience this may cause but for more accurate information about what to do if you do not receive a verification email to your inbox, please click on our helpful article here. Also, if you need additional support always reach out to our support team as we are an inbound call center. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I just got off chat with a guy named Nick. He acted like he was doing me a favor and did nothing but tell me what Constant Contact wouldn't do. I am working with three other firms. The told me who they could contact, how many and what it would cost. What is the problem?

Hi @RichardC0128 

 

I apologize for the experience you've had with our Sales Support. This is definitely not the experience we want our users to have. If you can please email us at social_support(at)constantcontact(dot)com and let us know the username you signed up with as well as a description of the experience you encountered. We will certainly follow up with the appropriate department and submit feedback on this sales agent.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

I am incredibly dissoponted with constant contact...what a joke...

 

first. No cancelation button for the subscription.

second. No email supporty...**bleep**

OK, so you don't want to do email....

Here's a novel concept: How about a 'Support Ticket' system?

Only for verified customers (no spam 4 U)!

We can get to them on our own time frames.

No infinite hold on the phone....

Eh?

 

 

Hello @JacobB412,

 

Thank you so much for your feedback it is definitely appreciated! Have a wonderful day. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

This is truly disgraceful.  You allow clients to sign up online 24/7, without ever speaking to them, yet to cancel or suspend, you must call in ONLY during business hours.  So much for Constant Contact!!