Contact Support by Email

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CTCT Employee

Re: Contact Support by Email

Hello @JonS5242

 

Thank you for reaching out to the Community! it looks like I already responded to you through a different social feed but I will respond to here as well. If your verification email, is not in your spam folder, you will have to give our Customer Support team a call and they will be able to assist you.


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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All Star

Re: Contact Support by Email

I think you are missing the point.  We know we can call you.  What we want is for you to establish an email address for customer support.  Right now, I am trying to do a chat, and it took 10 minutes to come up.  This is terrible. 

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CTCT Employee

Re: Contact Support by Email

Hello @Recreation 

 

I'm really sorry that we do not offer email support at this time. We do however offer support in many other ways, such as calling in, using our chat support, or asking here in the community! Having email support is a great idea, I'll check and see if we have a feature request on that to track this for you.

 

Were you able to get your question resolved through chat? I see in your account that there was a recent chat discussing unsubscribes and how to get them resubscribed, looks like your question was resolved but if not please let us know, we're always happy to help.


Brigitte P
Community & Social Media Support

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New Member

Re: Contact Support by EmailReceived 10/14/2019

Suport CC.JPG

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CTCT Employee

Re: Contact Support by EmailReceived 10/14/2019

Hello @RalphV93,

 

I apologize for any inconvenience this may cause but for more accurate information about what to do if you do not receive a verification email to your inbox, please click on our helpful article here. Also, if you need additional support always reach out to our support team as we are an inbound call center. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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New Member

Re: Contact Support by Email

I just got off chat with a guy named Nick. He acted like he was doing me a favor and did nothing but tell me what Constant Contact wouldn't do. I am working with three other firms. The told me who they could contact, how many and what it would cost. What is the problem?

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Moderator

Re: Contact Support by Email

Hi @RichardC0128 

 

I apologize for the experience you've had with our Sales Support. This is definitely not the experience we want our users to have. If you can please email us at social_support(at)constantcontact(dot)com and let us know the username you signed up with as well as a description of the experience you encountered. We will certainly follow up with the appropriate department and submit feedback on this sales agent.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Participant

Re: Contact Support by Email

This is completely unacceptable. I am unable to update my credit card info here on the site as well. Color us unimpressed.
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CTCT Employee

Re: Contact Support by Email

Hey @LisaM268,

 

I sent you a reply on another Community post. I will paste that response here as well:

 

I apologize that you are having issues updating your billing information on the account. Click Here for instructions on updating this information. Are you getting any sort of error message? At any rate, I am going to suggest trying to update your billing information on a different browser. If this issue persists please send an email to social_support(at)constantcontact(dot)com with the following information:

 

Account username:

A brief explanation of the issue:

Any error messages that you are seeing:

 

Please also include screen shots of the issue as well.

 

Thanks and have a great weekend!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


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Occasional Participant

Re: Contact Support by Email

ESCALATE TO SUPERVISOR TODAY. I have tried logging into and updating in Safari, Firefox and Chrome. Still no ability to update credit card. Your site simply hangs. We have no problems with any other consumer sites. The technical information remains the same that I have posted on two (2) previous occasions to the CC Community, per CC policy. In frustration, I opened a new account with my other MIT email address. Your site had no difficulty accepting (monthly) payment of my card there; it has already been charged to my card carrier. In the meantime, I received a bizarre email from CC, with language threatening to hold our business' data captive, etc., due to "non-renewal." If this is not illegal, at a minimum it is an exceptionally poor business model. In fact, I think it is safe to say that Constant Contact has the worst customer relations strategy I've ever seen. It is very bad form for a company to do nearly everything to make themselves unavailable in human form--even when confronted with repetition of a known technical problem--then blame the customer for simply trying to pay their bill. You've bought yourself a complaint to the Better Business Bureau, at a minimum.
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