Contact being automatically added to our contact list

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AmericasBoatingClubHiltonHead
Regular Participant

We are having a problem when we manually register someone for an event.  We have a discounted campaign where members are charged a fee and their spouse can attend free of charge.  When we register the spouse manually their information is automatically being added to our contact list.  How can we prevent this?  Our campaign specifically states that we do NOT want contacts that are non members to automatically be added to our list:

AmericasBoatingClubHiltonHead_1-1642271625202.png

 

AmericasBoatingClubHiltonHead_0-1642271550675.png

 

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Amanda_G
Employee

Hi @AmericasBoatingClubHiltonHead , 

 

I completely understand the concern. When you register a contact with their email address, they are automatically added to your contacts. However, these are not considered "active contacts". They are not billable contacts, and they are not able to be emailed, unless you go into the contact and manually select that you do have permission to email them. You can remove inactive contacts from the account, if you wish to do so. 

 

To avoid this in the future, I recommend having the spouses register as guests on the event. This way, they will not be required to enter their email address, and therefore not be added to your contact list either. 


Amanda G.
Community & Social Care
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2 REPLIES 2
Amanda_G
Employee

Hi @AmericasBoatingClubHiltonHead , 

 

I completely understand the concern. When you register a contact with their email address, they are automatically added to your contacts. However, these are not considered "active contacts". They are not billable contacts, and they are not able to be emailed, unless you go into the contact and manually select that you do have permission to email them. You can remove inactive contacts from the account, if you wish to do so. 

 

To avoid this in the future, I recommend having the spouses register as guests on the event. This way, they will not be required to enter their email address, and therefore not be added to your contact list either. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
AmericasBoatingClubHiltonHead
Regular Participant

Thans for the feedback.  I would think that physically adding someone to a contact list would be the preferred action rather that doing that as a default when someone is registered for a specific campaign. I may not want them on my list for any purpose other than for a specific event.  Something that the dev team should think about.

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