Contact is not getting our newsletter, even though she is on our email list

UOA
Participant

Contact is not getting our newsletter, even though she is on our email list

 
1 REPLY 1
William_D
Moderator

Hello @UOA ,

 

Have you checked to see if the contact is bouncing? Has the contact checked their spam folder, or checked the Promotions or Other tabs (if applicable) of their inbox folders to see if your email was delivered there?

 

If the contact is neither bouncing, nor having the email delivered to one of their other folders, then you may consider reaching out to our Deliverability team to see if they have any other insight they can offer regarding the specific contact, or if there's any logs they can pull.


William D
Community & Social Media Support

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