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Contact lists are empty

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Occasional Visitor

Contact lists are empty

All my contact lists are empty! What is going on?!
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3 REPLIES 3
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Employee

Re: Contact lists are empty

Hello @HondoM,

 

Thank you for reaching out to the Community! I apologize that you are experiencing this in your account. Did you delete any of your email address in your account recently, or know anyone that could have access to the account that may have been deleting email addresses? 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Re: Contact lists are empty

Hi Zoe, nobody has access to my account and I would never delete my addresses, so it remains a mystery. Your tech support was able to replace the addresses using the database from our last campaign, but all of our email sub lists are gone and we can't explain how any of the info was deleted.

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Employee

Re: Contact lists are empty

Hello @HondoM,

 

I am glad that our Support team was able to get those email address back for you. We are going to email you with some information regarding the deleted contacts. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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