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Contact received multiple copies of an email

ChristineS8
Participant
‎06-29-2022 07:49 AM
‎06-29-2022 07:49 AM

One of our contacts using Gmail is receiving multiple copies of email we sent. She states that every time she opens Gmail the email pops up. Any recommendations on how to resolve this for her?

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Frankie_P
Moderator
Moderator
‎06-29-2022 03:14 PM
‎06-29-2022 03:14 PM

Hi @ChristineS8

 

Even with processes in place, it's still possible that a contact could receive multiple copies of an email. Here are a few possible causes, along with how you can fix them. With that said, we would be happy to help take a closer look at this contact for you. Please email us at social_support(at)constantcontact(dot)com with your username, a reference to this post, the email address in question and the name of the campaign they received more than once.


Frankie.P
Community & Social Media Support

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