Contact unsubscribe from one list

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ClarissaP21
Participant

Contact unsubscribe from one list

I am wondering if when a contact unsubscribes themselves through an email- do they unsubscribe from that list only? Or are the unsubscribed from all lists that they are on?

 

If they are subscribed from all lists, is there a way for them to simply "update their preferences" rather than unsubscribe completely?

1 ACCEPTED SOLUTION
William_D
Moderator

Hello @ClarissaP21 ,

 

When a contact unsubscribes they're unsubscribing from your account, meaning you cannot send them any further emails unless they resubscribe. By default there's also an "Update Profile" option in the footer next to the unsubscibe link, unless you've turned it off in your account Settings


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William D
Community & Social Media Support
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1 REPLY 1
William_D
Moderator

Hello @ClarissaP21 ,

 

When a contact unsubscribes they're unsubscribing from your account, meaning you cannot send them any further emails unless they resubscribe. By default there's also an "Update Profile" option in the footer next to the unsubscibe link, unless you've turned it off in your account Settings


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post