Thank you for reaching out to us today. I'm sorry to hear that you are having trouble getting in contact with our support team. Have you checked with some of our alternate numbers? There should also be the option to contact us via chat in that link. Alternatively, I would be glad to assist you!
We're sorry for any frustrations. I checked your account and do see that we emailed you on 9/10/2018 regarding this. I do apologize but for security purposes we cannot assist with billing-related issues in the Community. Please reach out to our Account Review team directly for immediate assistance with your concerns. For your convenience, you can call the phone number especially for our Australian customers.