Contacts Information Changed Without Me Changing IT


Contacts Information Changed Without Me Changing IT

Has anyone else had this happen? I have contacts who have been in my list for years who now have a name that is associated with newly added contacts. Also, the same veteran subscribers are not on the lists that they were manually added to. 


When I chatted with the customer support, they said it was database management on my part, but I had not updated the veteran subscribers since December of 2018. This was all brought to light today when my boss noticed he wasn't receiving emails from certain lists. I wonder how many other contacts have the same issues in my database. 




Hello @RobinJ1,


Thank you for reaching out about this issue with your President's email address. I took a look at your account and see that our internal team is already researching this for you and will be reaching out to you within the next few days once they do further research. I'm glad to hear this is being looked into for you! If there's anything else that we can assist with in the meantime, please let us know. 

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