Contacts Page won't load

[user714654]

Hi! Whenever I open my account, it' take a while to load and the Contact Page won't load/display the page.

[William_A]

Hello @user714654 ,

I didn't have any trouble loading up the main welcome page or any of your other account pages, so I'm thinking this is a more localized connectivity issue. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.