Contacts in the Awaiting Confirmation status

[MichelleB637]

I don't ask for confirmation for my contacts; however, one of our employees wasn't receiving CC emails, so I checked her contact and her contact is set to "Awaiting Confirmation"...? When I look up info for this, it states if I delete and re-add, it will set it right back to that status? How does that happen when I don't have confirmation for my contacts? I tried it, and sure enough, I cannot add her back in...?

[Amanda_G]

Hi @MichelleB637 , 

I apologize that you are running into that! It looks like you've been with us a while, so it's possible that the Confirmed Opt-In email was turned on at a certain point, and then turned off. The contacts who never confirmed would remain in the Awaiting Confirmation status. 

The other time that status appears is when a contact unsubscribed from your email campaigns, and then a re-subscribe request was sent via that contacts profile. 

In either case, we may be able to send another request to that contact to opt into your campaigns. This would need to be done over the phone, so I would recommend giving our support team a call at 866-289-2101 for live, 1:1 support.