Contacts is not working

GSBA
Participant

Contacts is not working

The contacts page is not loading for me. It's saying "error" : invalid account.

3 REPLIES 3
Caitlin_M
Administrator

Hi @GSBA. It looks like we had a small hiccup at the time that you posted but you should be able to access your contacts now without any issue. Let us know if this isn't the case. 


Caitlin M.
Community Manager
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QC-Bursar
Participant

When I click on Contacts the circle just keeps spinning and the contact lists don't appear. The same spinning circle happens when I try chat. Campaigns open just fine.

Hello @QC-Bursar ,

 

It sounds like you may be running into some connectivity issues when trying to access the site, since I wasn't able to recreate the issue in your account from my end. Let’s start with some basic connectivity troubleshooting.

 

If none of those alleviate the issues, could you please provide a screenshot of your speed test, including the More Info section? Once we have that we can do some more advanced troubleshooting as needed.


William D
Community & Social Media Support

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