Contacts not Uploading into correct list

Highlighted
Member

Contacts not Uploading into correct list

Hello,

 

I am trying to upload new contacts into a specific list that I created. When uploading it tells me that they were all uploading and how many new entries there were however when I go back and click on the actual list to see the contact, nothing is there. So where were my contacts uploaded to because I know I selected the right list in the first place. What can I do to get these contacts in the correct list?

 

Thanks

Tags (3)
1 REPLY 1
Highlighted
Administrator

Re: Contacts not Uploading into correct list

Hello @TimL39. Thanks for reaching out to us. I did see you uploaded some contacts yesterday into your account. However, it looks like the contacts were uploaded without email addresses so this is why they were not appearing in your list, as we cannot send to a contact without an email address. During the upload process, you will want to make sure that your file contains emails and one of your columns has "Email Address" selected and not a custom field like "Contact Email". Hope this helps!


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Register for our "Making Sense of Online Marketing for Retail" Webinar

Join us on Thursday, August 13th at 2pm ET for a free webinar where we'll discuss how to incorporate online marketing into your retail store.

Read More
Featured