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Contacts not receiving emails

TammyF688
Participant
‎10-08-2020 12:19 PM
‎10-08-2020 12:19 PM

Contacts not receiving emails

Hi! I have more than 1 contact telling me they are not receiving the emails being sent.  They are not getting bounced back.  They are showing under their email that the messages are being sent.  Is there any way this issue can be resolved?  My first question to them was if they checked spam, so that's not the answer.  Thanks

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1 REPLY 1
William_D
Moderator
Moderator
‎10-08-2020 01:50 PM
‎10-08-2020 01:50 PM

Hello @TammyF688 ,

 

I'd recommend contacting our Deliverability team, and providing them with the contacts that didn't receive the emails. They'll be able to pull logs to see if our system received anything regarding those contacts since they're not reporting as bounced. Additionally, they'll be able to go into better detail on safelisting and authentication, if need be.


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William D
Community & Social Media Support
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