Contacts unable to load

Occasional Contributor

Contacts unable to load

Continue to get message - we're sorry unable to load contacts try again later.....what is the problem
CTCT Employee

Re: Contacts unable to load

Hi @T.W8,


I'm sorry about that! Can I ask a few questions to better understand? Was it the Contacts page itself that was not loading? Or were you not able to upload new contacts to the account? Does using a different browser load the page for you? The site does require a good amount of upload and download speed and sometimes browser plugins or cookies and cache memory could affect the site. Please try a different browser or even log in through the same browser but in the private or incognito mode. See this article I found online with instructions for each browser type here. I'd like to share as well, found in the Constant Contact Help Center, a related article with possible reasons why the page was unable to load: Troubleshooting Connectivity Issues.


If you are still experiencing trouble loading Contacts, please let us know! You can reply to this post or reference this post and send us an email to: social_support(at)constantcontact(dot)com.

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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