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Contacts

KimberlyA15
Participant

Contacts

We've been having problems with people randomly "falling off" our mailing list. 

Why is this happening? How long will it go on? How do I stop it?

3 REPLIES 3
Frankie_P
Moderator

Hi @KimberlyA15 

 

I can definitely understand how important your contact email addresses are! With that said, what exactly do you mean by they are "falling off"? Are your seeing a higher number of unsubscribes than normal? Are contacts not appear on your specific contact lists, but still in the total active amount? I have taken a look at your account and see no change in your contact list amount. So having any further clarifying details on this will allow us to take a closer look.


Frankie.P
Community & Social Media Support

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People aren't unsubscribing. They just suddenly stop receiving the emails. I've had 4 regular readers within the last month tell me they've stopped receiving. They haven't unsubscribed and I haven't deleted them.

It's not just with my account. I mentioned this in the Episcopal Communicators group on Facebook and quite a few people said this was happening to them also. 

Hi @KimberlyA15. There are multiple reasons why a contact may not be receiving emails so it's a bit difficult to troubleshoot without knowing some information about the contacts in question. Please email communitysupport(at)constantcontact(dot)com with the following information:

 

- Your username

- Examples of contacts who did not receive your emails

- Their email clients, if possible


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.