Contacts

JustinA5 · ‎07-09-2020

How can the number of "Active Contacts" be larger than "All contacts?" The cost depends on this.

William_D · ‎07-09-2020

When we look in your account, we currently see the same exact number for both Active and All. You may need to do a cache clear and log back in, if you've recently deleted a bunch of contacts and one of the pages isn't refreshing properly.

William D
Community & Social Media Support

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JustinA5 · ‎07-09-2020

I have 2 different #'s, as you can see below.

William_D · ‎07-10-2020

Hello @JustinA5 ,

I'm only seeing the 4,964 reflected on both versions. Were you using the same browser between devices? Would you be able to do a cache clear and see if the proper number is being reflected?

William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

JustinA5 · ‎07-09-2020

I logged in on a different browser, on a different computer. Can you tell me what # you see in my account?