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MichelleB38
Participant
‎08-07-2022 11:55 AM
‎08-07-2022 11:55 AM

I've deleted about 350 contacts because they are bounces or a few are "unsubscribed." However, my total contacts list (not total subscribed) is still including them. Why? And, how do I fix this, please? Thanks.

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Zoe_H
Employee
Employee
‎08-07-2022 12:13 PM
‎08-07-2022 12:13 PM

Hello @MichelleB38,

 

I took a look at your account and it appears that you have deleted those bounced emails successfully out of your account. The total contacts may be taking a while to update but the total subscribed number is what you are being billed for. 


Zoe H.
Community & Social Media Support

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