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Convert a Legacy Autoresponder Series to a New Automated Email Series

KimT462
Participant
‎08-23-2021 03:15 PM
‎08-23-2021 03:15 PM

I currently have a Legacy Autoresponder Series automation set up, and I'm trying to update it to the new Automated Email Series.

 

I have followed the steps posted on how to copy my current autoresponder emails.

 

I then went to Create Email Automation and then Automated Series. My trigger is when a contact joins a list.

 

When I click Copy Existing Email, none of the emails that I copied from the Legacy Autoresponder Series are listed. They all show in the Campaign section as a draft.

 

Do you have any suggestions on how to get the copied emails to show up in the autoreponder?

0 Votes
2 REPLIES 2
William_A
Moderator
Moderator
‎08-24-2021 11:33 AM
‎08-24-2021 11:33 AM

Hello @KimT462 ,

 

Does live-sending those copied emails, even if just to a list with your own email, allow them to be copied into your new auto series? You may wish to call in so one of our agents can perform some more advanced troubleshooting on those copied emails, live with you.


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William A
Community & Social Media Support
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KimT462
Participant
In response to William_A
‎08-26-2021 02:48 PM
‎08-26-2021 02:48 PM

Thanks for the suggestion, however, it didn't work either. I'll call in and see if an agent can help.

 

Kim

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