Jun 18, 2020 8:43:20 AM
I apologize for any inconvenience caused from this Copy feature not being available on your campaign. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor and are dedicating resources to making this editor the best it can be. Because of this we would recommend recreating your template in our updated editor. This updated editor does have the ability to be copied. With that said, are there any features in particular that are causing you to continue copying these Legacy Newsletter Templates? We welcome any feedback about this editor so we can forward your thoughts to our Product team.
We do appreciate your feedback very much and are submitting it over to our engineers. We want you to have the best product when sending through Constant Contact so we needed to create this mobile responsive and user friendly update. Please reach back out to us if you need some assistance with getting started creating a new email campaign. Thanks!
Appreciate our feedback!
You are messing with our businesses.
We have more to do that stare at yet another screen for an afternoon.
I think that is a terrible decision on Constant Contact's part. If you don't want to support older campaigns, then PLEASE offer to recreate a template for us, based on our previous much-used template!! Some of us rely on the speed and ease of creating on-the-go campaigns, and you are now forcing us to laboriously REDO what we have created over the years. You should at least offer to copy the campaigns from the second generation, long-term customers into your new platform. You offer excellent customer service, yet you just screwed your longest-running, loyal customers! I am more than disappointed. Shame on you!!
The Eugene O'Neill Foundation
I have lost the ability to copy a campaign to build a new one. I have done this for years and this week it is gone. HELP!!!
Thank you for reaching out to the Community about your emails! I have taken a look at your account and can replicate this copy function was removed from our Legacy Newsletter templates. We are currently in the process of moving away from our outdated Legacy Newsletter Templates, which is why this feature was removed. Because you are unable to copy these emails, we would recommend recreating your template in our updated editor. In fact, is there a reason why you have continued to copy these older emails rather than using our updated Email Newsletters?
How do you copy a campaign now? I noticed for the past 2 days CC was down and I was unable to send our newsletter. Now, the "Copy" button is gone and I use the same template and some of the same info week after week. Please advise. ASAP. Thanks!
I'm so sorry to hear of the experience you've had with your campaigns! We have not received any reports of our site being down these past two days. Were you trying to schedule a draft campaign? If so, what exactly were you experiencing during these days? Were you receiving any error messages? Were you unable to schedule your email in more than one browser or even a private/incognito window? As for the copy feature, I have taken a look at your account and can replicate this has been removed from your sent campaign's drop-down menu. You are no longer able to see this option on your campaign because it is a Legacy Newsletter Template. I apologize for any inconvenience this may cause and recommend recreating your template in our updated editor.
By removing the ability to copy these "legacy" emails (whatever that is) you've interrupted our work flow and made more work for us. Did you forget to survey us users to find out if this is something we would need or want? And did you forget to info us that this change was coming so we could anticipate and plan for this change?
Hi @AnneM77. We did notify any customers who would be affected by this change but I apologize if our communication did not reach you. We chose to disable the ability to copy since we are moving forward with our updated editor and we are dedicating resources to making this editor the best it can be. We welcome any feedback about this editor so we can forward your thoughts to our Product team.
I do not like this new idea. I will need you to recreate the newsletter for us. We paid for the template you made and I am not paying again to recreate it. Please let me know when this can be done. We need our next newsletter to go out on Tuesday, June 16, 2020. Thank you.
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